Tech Support Header
  • PERSONAL STUDENT OR FACULTY/STAFF DEVICES

    Having trouble connecting to the network, OET is here to help.  Stop by our office in the Maintenance Warehouse room T1 or call the helpdesk at 601-619-4707. Although we are not permitted to work on broken or damaged computers, we can provide guidance and give advice on virus/malware clean up and hardware related issues.

  • DISTRICT OWNED FACULTY/STAFF DEVICES 

    Office of Education Technology can work on hardware or software related issues. We need to verify the VWSD asset tag number on the District-owned Devices. Faculty/Staff members can contact our OET Helpdesk –601.619.4707 or helpdesk@wsd.org 


  • What We Support

    The tech support services we provide include but are not limited to, the following:

    • Software Applications
    • Student Information System
    • Operating System Platforms
    • Hardware
    • Connectivity

     

    The E.T. Help Desk, and Field Technical Support Specialists do not provide support for personal desktops, laptops, cell phones, printers, network configurations, or any third party, non-District-approved software.

    WWSD may provide the privilege of Internet access, desktop computers, mobile computers or devices, videoconferencing capabilities, online collaboration capabilities, email, and more. The Acceptable Use Policy applies to both District-owned technology equipment utilizing the WWSD network, the WWSD Internet connection, and/or private networks/Internet connections accessed from District-owned devices at any time. This AUP also applies to privately-owned devices accessing the WWSD network, the W SD Internet connection, and/or private networks/Internet connections while on school property or participating in school functions or events of WWSD policies outlined in this document cover all available technologies now and in the future, not just those specifically listed or currently available. WWSD purchases and supports the use of technology for educators to use for instruction, preparation, and conducting school supported activities. The storage of all district and school level data is to be accessed and stored in specified locations which will include cloud based storage. The use of personally owned devices is permitted on the WWSD_Guest network only. Personally owned devices will not be supported by district technology staff. The VWSD_Guest network will be disabled during times of state testing. 


  • Problem: The screen is blank

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    Solution 1: The computer may be in Sleep mode. Click the mouse or press any key on the keyboard to wake it.

    Solution 2: Make sure the monitor is plugged in and turned on.

    Solution 3: Make sure the computer is plugged in or charged and turned on.

    Comments (-1)
  • Problem: The sound isn't working

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    Solution 1: Check the volume level. Click the audio button in the top-right or bottom-right corner of the screen to make sure the sound is turned on and that the volume is up.

    Solution 2: Check the audio player controls. Many audio and video players will have their own separate audio controls. Make sure the sound is turned on and that the volume is turned up in the player.

    Solution 3: Check the cables. Make sure external speakers are plugged in, turned on, and connected to the correct audio port or a USB port. If your computer has color-coded ports, the audio output port will usually be green.

    Solution 4: Connect headphones to the computer to find out if you can hear sound through the headphones.

    Comments (-1)
  • Problem: The mouse or keyboard has stopped working

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    Solution 1: If you're using a wired mouse or keyboard, make sure it's correctly plugged into the computer.

    Solution 2: If you're using a wireless mouse or keyboard, make sure it's turned on and that its batteries are charged.

    Comments (-1)
  • Problem: An application is frozen

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    Solution 1: Restart the computer. If you are unable to force quit an application, restarting your computer will close all open apps.

    Comments (-1)
  • Problem: An application is running slowly

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    Solution 1: Close and reopen the application.

    Comments (-1)
  • Problem: Power button will not start computer

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    Solution 1: If your computer does not start, begin by checking the power cord to confirm that it is plugged securely into the back of the computer case and the power outlet.

    Solution 2: If it is plugged into an outlet, make sure it is a working outlet. To check your outlet, you can plug in another electrical device, such as a lamp.

    Solution 3: If the computer is plugged into a surge protector, verify that it is turned on. You may have to reset the surge protector by turning it off and then back on. You can also plug a lamp or other device into the surge protector to verify that it's working correctly.

    Comments (-1)
  • Problem: I cannot remember my email password

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    Call the OET Help Desk at 601.619.4707 or email us at helpdesk@vwsd.org.

    Comments (-1)
  • Office of Education Technology * Vicksburg Warren School District * 1500 Mission 66, Vicksburg, MS 39180/  Maintenance Warehouse Office T1

    Charles Wade Grant, Education Technology Director

    Office Hours:  8-4 Monday-Friday * Phone: 601-619-4707

    Need computer help, contact our OET Helpdesk – 601-619-4707 or email us at helpdesk@vwsd.org